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Delivery discrepancies: any delivery discrepancies must be reported as soon as is reasonable after delivery – preferably within 24hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign.
Missing orders:
On delivery: should an item be missing or appear to not be delivered then we request that you notify us as soon as possible – preferably within 24hrs of initial receipt of delivery.
Replacement goods will be despatched asap, if available.
Faulty goods:
Damages: must be reported as soon as is reasonable after the delivery – preferably within 24hrs of receipt of goods.
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Does Ct Office have a retail shop/store?
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Ct Office has a warehouse located at:
Unit 17 & 18 Barton Park Industrial Estate
Etruria Way
Bilston
WV14 7LH
Opening Times:
Monday to Thursday 8.30am – 4pm
Friday 8.30am- 3pm
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How do I cancel my Ct Office order?
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In the first instance please email us with your change or cancellation details. If your order has not yet been received then the change or cancellation will possibly be free of charge. However if you have received the order and you wish to change or cancel goods we will apply a charge based upon the direct cost to recover and/or redeliver the goods. We also request that changed or cancelled items are returned in their original packaging.
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